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Maintenance You Can Count On.
Voice Over IP provides web based maintenance, affordable international and long distance rates, and features landline companies cannot support such as online voice messages and all-you-can-talk monthly calling plans. Despite all of the positives, sometimes there are issues with any phone system.  IBeX's Safe-T-Net promises a maintenance contract that will deal with any issues that come up. All providers hope for a flawless system and clear as a bell calls, but when there is an issue, we will be there. The first step is to rule out your connection. TestYourVoIP.com offers a web-based call simulator that tests your broadband connection. If your connection is not the issue, we'll figure out what is. The success of our business, depends on the success of your business.
We offer two levels of support: - 8x5 - This package includes web and e-mail support as well as software upgrades and hardware warranty. This option does not include advanced replacement.
- 24x7xNBD - This package includes phone, web and e-mail support as well as software upgrades and hardware warranty. Hardware warranty includes advanced replacement, shipped next business day.
Both levels of support provide for extension of the base 90 day hardware warranty. We are confident that your system will work so incredibly well for your company that you will grow, and when you grow, we grow. IBeX's scalabilty is superb. It can be expanded in size, volume, or number of users served, without a loss of functionality.
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